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Cleveland Clinic Community Outreach - Community Health Worker in Cleveland, Ohio

Job ID: 123452

Responsibilities:

  • Coordinates and educates patients and community members on disease prevention and screening

  • Identifies and addresses barriers to care, fear, trust, financial, insurance, transportation and psychosocial to ensure appropriate clinical care is coordinated and social resources are provided in a timely manner

  • Helps patients navigate our complex health care systems

  • Coordinates appointments related to health screenings i.e. mammogram results, colonoscopy results and pathology reports

  • Navigates patients and community members to appropriate health care provider within all Cleveland area facilities

  • Identifies barriers to care and coordinates resolution to including but not limited to

Social work support

Medicaid and Medicare

Prescription Assistance Programs

Community resources

Connecting patients to primary care and medical homes

  • Support coordination and execution of community outreach events

Education:

  • High school diploma required.

Languages:

Certifications:

  • Community Health Worker

Competencies (Complexity of Work):

  • Knowledge of Electronic Medical Record (EMR) preferred

  • Ability to deal effectively with a variety of people and work in a team environment

  • Excellent patient service orientation skills

  • Must possess strong oral, written and organizational skills

Work Experience:

  • Minimum three years related experience in customer relations with diverse patient/culture populations, exhibiting problem solving skills.

  • Excellent interpersonal skills with special emphasis on oral and written communication, process improvement, and problem resolution.

  • Requires strong communication, analytical, and critical thinking skills.

Physical Requirements:

  • May need to move around intermittently during the day, including sitting, standing, stooping, bending, and ambulating. May need to remain still for extended periods, including sitting and standing.

  • May need to lift boxes or carry objects

  • Working evenings and weekends is required

Personal Protective Equipment:

  • PPE 1

  • PPE 2

Keywords: Langston Hughes, Community Health Worker, Health Worker,

Cleveland Clinic is pleased to be an equal employment/affirmative action employer: Women/Minorities/Veterans/Individuals with Disabilities.

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