SupportNinja Fraud Analyst in Clark, United States
Position Title: Fraud Analyst
Job Location: Clark Freeport Zone, Pampanga
Why we?re awesome?
SupportNinja is redefining the outsourcing space. Our mission is to ?Show the World a Better way to Outsource?. What does this mean?
We are more than just a call center - we challenge the status quo with the greatest people and the latest technology. SupportNinja provides a personalized, modern and ethical approach that allows us to provide faster, smarter support than our competitors.
We work with some of the world's most disruptive companies across the tech, lifestyle, music and e-commerce spaces. Our services include customer support for apps, content moderation for streaming music services, B2B lead generation for SaaS companies, and back-office support for one of the world?s largest nonprofits. Our client roster includes HotelTonight, Warner Music/Level, Bill and Melinda Gates Foundation, SeatGeek, and more.
Be a Ninja and enjoy the following benefits:
Fun, fast-paced environment where you can stretch your creativity
Stress-free start up accounts
HMO upon hire + 1 dependent upon regularization!
Life Insurance upon hire
10 Paid time off upon regularization + 1 Birthday leave every year!
Responsible for the prevention and detection of potential within the company operations
Maintains fraud analysis models to improve efficiency and effectiveness of company systems
Identifies system improvements to prevent fraudulent activities
Performs risk assessment for each account and create risk acceptance documents
Determines existing fraud trends by analyzing accounts and transaction patterns
Recommends standards, policies, and/or procedures to correct deficiencies
Ensures identified risks and/or problems are clearly documented
Responsible for resolving fraud cases
Regularly generates suspicious activity reports and risk management reports.
Document changes in process flow within BPO Operations.
Ensure alignment of security standards with BPO Operations.
2 years experience as Fraud Analyst
Knowledge of Linux, MacOS, and Windows Operating Systems
With strong analytical skill needed for the job
Graduate of bachelor?s degree
Willing to work in shifting schedules
Certified Fraud Examiner (CFE) is an advantage
With BPO work experience is an advantage
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.