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SupportNinja Fraud Analyst in Clark, United States

Position Title: Fraud Analyst

Job Location: Clark Freeport Zone, Pampanga

Why we?re awesome?

SupportNinja is redefining the outsourcing space. Our mission is to ?Show the World a Better way to Outsource?. What does this mean?

We are more than just a call center - we challenge the status quo with the greatest people and the latest technology. SupportNinja provides a personalized, modern and ethical approach that allows us to provide faster, smarter support than our competitors.

We work with some of the world's most disruptive companies across the tech, lifestyle, music and e-commerce spaces. Our services include customer support for apps, content moderation for streaming music services, B2B lead generation for SaaS companies, and back-office support for one of the world?s largest nonprofits. Our client roster includes HotelTonight, Warner Music/Level, Bill and Melinda Gates Foundation, SeatGeek, and more.

Be a Ninja and enjoy the following benefits:

  • Fun, fast-paced environment where you can stretch your creativity

  • Stress-free start up accounts

  • HMO upon hire + 1 dependent upon regularization!

  • Life Insurance upon hire

  • 10 Paid time off upon regularization + 1 Birthday leave every year!

  • Competitive Salary

Job Responsibilities:

  • Responsible for the prevention and detection of potential within the company operations

  • Maintains fraud analysis models to improve efficiency and effectiveness of company systems

  • Identifies system improvements to prevent fraudulent activities

  • Performs risk assessment for each account and create risk acceptance documents

  • Determines existing fraud trends by analyzing accounts and transaction patterns

  • Recommends standards, policies, and/or procedures to correct deficiencies

  • Ensures identified risks and/or problems are clearly documented

  • Responsible for resolving fraud cases

  • Regularly generates suspicious activity reports and risk management reports.

  • Document changes in process flow within BPO Operations.

  • Ensure alignment of security standards with BPO Operations.


  • 2 years experience as Fraud Analyst

  • Knowledge of Linux, MacOS, and Windows Operating Systems

  • With strong analytical skill needed for the job

  • Graduate of bachelor?s degree

  • Willing to work in shifting schedules

  • Certified Fraud Examiner (CFE) is an advantage

  • With BPO work experience is an advantage


The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.