Qualtrics Program Manager - Strategic Accounts in Chicago, Illinois
The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.
Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.
We believe every interaction is an opportunity. Are we yours?
The Strategic Accounts Team partners with Qualtrics' largest and most strategic customers to drive long-term success and deliver significant business impact. From strategic program design to ongoing adoption and maturity, we work alongside business leaders to deliver sustainable program excellence and unlock the most value from our products and services. We understand deeply how our customer’s organizations function, and as trusted advisors, partner with them in order to transform our customers into experience leaders in the marketplace.
Qualtrics is seeking an experienced Program Success Principal to partner with our largest customers and lead their enterprise experience programs. If you have a Bachelor’s degree, have 8 - 11 years of customer-facing and/or consulting experience, can build enduring strategic relationships, and want to work at a fast-growing tech company, Qualtrics is the place for you. In addition, you should have strong organizational skills and be an excellent communicator with the ability to appeal to audiences at all levels of an organization. You should be inventive when facing challenges, and refuse to give up until our customers succeed.
The Expectation for Success
You will know you are doing an extraordinary job when you see your customer’s experience management programs grow, mature, and deliver meaningful business impact. You will work to become a true partner with business leaders across your customer's enterprise and not just deliver key results, but work to build their internal experience leadership capabilities as well. They will be Qualtrics’ champions because their organizations deliver differentiated and best-in-class experiences in their industry.
A Day in the Life
You serve as the long-term relationship manager and day-to-day strategic program consultant throughout the life of the partnership
Handle a portfolio of 1-2 strategic enterprise customer accounts and work with them to drive organizational value realization, adoption, and program maturity though strategic program planning and execution
Develop relationships with influential leaders within the customer’s organization and convert them into Qualtrics’ champions
You will consult on how Qualtrics can help them achieve their objectives by bringing extensive industry and platform expertise to bear
Monitor daily program health and platform engagement to identify and mitigate program risks
Establish success plans that clarify customer goals, map out maturity stages, and enable them to measure their progress against defined success criteria
Act as the primary point of escalation, and help oversee all Qualtrics’ services and resources post-delivery
Develop and implement standard methodologies across a variety of use cases and industry verticals
Prepare content that educates users on how to fully utilize the platform
Champion customer needs internally and mobilize resources to resolve issues
Develop cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among our customers
Suzanne is an alumnus of the Ohio State University and the Duke University Fuqua School of Business. She started her career at BP. Suzanne met her husband on Bumble and she has donated her hair 3 times to an organization that makes wigs for kids surviving cancer. Click here (https://www.qualtrics.com/qualtrics-life/why-qualtrics-suzanne-scharer-principal-customer-success-consultant-provo-ut/) to read more about Suzanne's story and what it's like to be on the Customer Success team at Qualtrics.
What Differentiates Us from Other Companies
Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
Qualtrics Experience Program - $1,500 for an experience of your choosing (eligible after a year)
We take pride in our offices design aiming at fostering creativity from our rooftop views to an open and collaborative work space
30 paid days off - 15 PTO + 5 Personal Days + 10 Holiday Closures (additional after a year)
On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office
To learn more about what we value read about it directly from our employees' Qualtrics Life stories
Qualtrics is an Equal Opportunity employer. Individuals seeking employment at Qualtrics are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.