Neurodiversity Advisors Inc. Jobs

Mobile Neurodiversity Advisors Logo

Job Information

Accenture Production Support Engineer - L3 Production Technical Support - 3843275 in Charlotte, North Carolina

Accenture Flex offers you the flexibility of local fixed duration project based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE s 100 Best Companies to Work For and DiversityInc s Top 50 Companies for Diversity lists.As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today s biggest business challenges. You will receive competitive rewards and access to benefits programs and world class learning resources. Accenture Flex employees work in their local metro area onsite at the project significantly reducing and or eliminating the demands to travel.

Seeking Production Support Engineer-

Responsible for triage in production following the release management & code deployment process. Application Release and Deployment Support. Responsible for platform stability, proactive job monitoring, issue management & resolution, triage, reporting and timely escalation. The ideal candidate must be highly self-motivated, proactive, attention to detail, good documentation & communication skills to interact with partners like TI, Application, Other Prod Support teams like CCO, L1, L2, L3, Application and Business stakeholders as required. Ability to think of process improvements to improve platform stability and resiliency. • Serve as hands on Subject Matter Expert and support issues resolution (Priority 1, 2 & 3) • Ensure Systems and applications meet/exceed performance, fault tolerance and availability metrics. • Assess and suggest process improvements, enhancements and performance improvements. • Perform Java code deep dive and Root cause analysis of problem issues. • Ensure Shift coverage and availability for on call/off-hour support and proactive monitoring. • Maintain documentation of the issues and knowledge of production applications infrastructure. Production Ticket/Issue Triage Preparing Root Cause Analysis (RCA) and Incident Summary Review (ISR) document(s). Prepare and/or review Impact Analysis based on issue analysis Hands on experience with L1 / L2 / L3 support work load. Write scripts to automate mundane daily BAU tasks Log analysis Identify root cause in the code, perform break-fix activities in the code and/or DB. Follow the release management and code deployment process to migrate the code changes. If any.

Basic Qualifications:

JAVA Core development experience-Understanding of middleware applications using tools like Java, J2EE, Mule, Hibernate, Spring, JavaScript, REST, SOAP (Web Services), Kafka, MQ JMS. ( not all but at least some middleware applications) .-Experience with Application servers like JBoss, WebSphere Application Server, WebLogic, Tomcat, etc.( not all but some of these servers)-OS Unix/Linux. Handle unix script jobs.-Relational DBs usage experience like DB2, Oracle or SQL( any one of these)Minimum 5 years of overall IT experience

Desired Skills:- APM application Performance Monitoring Tools like Splunk and Appdynamics-ETL:Datastage-.Net framework

As required by the Colorado Equal Pay Transparency Act, Accenture provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is {{52,300 - 87699 }} and information on benefits is here (

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement ( .

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email ( or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.