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Robert Half Customer Service Representative in Charlotte, North Carolina

Description Are you looking for work in the Real Estate Property/Facilities Mgt field? This Customer Service Representative position via Robert Half in a dynamic, rapidly-changing call center might be the job for you! You might be the articulate, highly-skilled Customer Service Representative we're looking for, if you love building solid customer relationships. If you're looking for a long-term contract / temporary to hire engagement, and can work in Charlotte, North Carolina, this could be the Customer Service Representative position for you!

Responsibilities

  • Organize and route incoming telephone calls

  • Retrieve and oversee the sending of written business communications

  • May support business development and client referral goals by actively cross-selling and referring customers

  • Give exceptional customer service in a timely fashion Requirements - Ability to interact effectively with internal and external partners and clients/customers

    • Solid understanding of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
  • Ability to communicate verbally and in writing effectively throughout all levels of the company

  • 2+ years' experience of proven performance in a goal-driven & customer-focused environment desired

  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information

  • Excellent problem-solving skills

  • Excellent customer service and office administrative skills

  • Property Management experience required

  • Commercial Property Management experience

  • Data entry experience desired

  • Foundational knowledge in account management

  • Adeptness in Call Center Customer Service

  • Call center experience highly desired

  • Positive attitude and an engaging businesslike approach

  • Experience using Microsoft Office

  • Demonstrated experience performing extensive research to resolve complex customer inquiries

If you are committed to delivering an exceptional customer experience to each and every customer you interact with and are a customer service 'champion', we want to hear from you. Submit your resume today!

­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .

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