Job Information
Robert Half Customer Service Representative in Charlotte, North Carolina
Description Are you looking for work in the Real Estate Property/Facilities Mgt field? This Customer Service Representative position via Robert Half in a dynamic, rapidly-changing call center might be the job for you! You might be the articulate, highly-skilled Customer Service Representative we're looking for, if you love building solid customer relationships. If you're looking for a long-term contract / temporary to hire engagement, and can work in Charlotte, North Carolina, this could be the Customer Service Representative position for you!
Responsibilities
Organize and route incoming telephone calls
Retrieve and oversee the sending of written business communications
May support business development and client referral goals by actively cross-selling and referring customers
Give exceptional customer service in a timely fashion Requirements - Ability to interact effectively with internal and external partners and clients/customers
- Solid understanding of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
Ability to communicate verbally and in writing effectively throughout all levels of the company
2+ years' experience of proven performance in a goal-driven & customer-focused environment desired
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Excellent problem-solving skills
Excellent customer service and office administrative skills
Property Management experience required
Commercial Property Management experience
Data entry experience desired
Foundational knowledge in account management
Adeptness in Call Center Customer Service
Call center experience highly desired
Positive attitude and an engaging businesslike approach
Experience using Microsoft Office
Demonstrated experience performing extensive research to resolve complex customer inquiries
If you are committed to delivering an exceptional customer experience to each and every customer you interact with and are a customer service 'champion', we want to hear from you. Submit your resume today!
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.
© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .
