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Mutual of Omaha Telecommunications Analyst - Phoenix, AZ in CHANDLER, Arizona

Responsible for planning, designing, installing, administering, modifying, testing, analyzing, and troubleshooting complex telecommunication systems to meet business objectives.

Essential Job Functions:

  • Installs, configures, maintains, and troubleshoots data and voice cabling, voice communications systems, hardware, software, and other infrastructure related equipment to meet design specifications.

  • Maintains and repairs telecommunications equipment and systems.

  • Performs routine voice systems hardware and software maintenance as necessary.

  • Performs problem resolution and change management procedures.

  • Interprets, determines fix action, verifies, and completes service requests for voice communications services. Provides training and technical assistance to users.

  • Monitors and oversees daily voice operations, performance of voice systems and systems management applications and tasks for bank locations.

  • Provides a high degree of service delivery to ensure customer satisfaction.

  • works with telecommunication vendors to resolve voice communications problems.

  • Assists in the evaluation of new products, services, and technologies.

  • This position may require frequent standing or walking for extended periods of time.

  • This position requires up to 33% travel, which may include flying and/or driving and some overnight stays.

  • This position requires Visual Acuity at 20 inches (or less) over 66% of the time.

Minimum Qualifications:

  • Advanced knowledge and support of call accounting, voice mail, conferencing, computer telephony integration, voice firewalls, IXC and LEC networks, Voice over IP (VoIP), and contact centers

  • Working knowledge of voice communications systems, networks, and wiring

  • Experience with non-voice systems that function in a voice-related environment

  • Experience with system and facility administration, fault isolation and resolution, and end-user support

  • Ability to work effectively in both individual and group environments under the guidance of a Sr Telecommunications Analyst, and within a project framework

  • Ability to interpret circuit diagrams and schematics

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at 1-800-780-0304. We are available Monday through Friday 7 am to 4:30 pm CST.

For all other inquiries, contact our HR Helpline at 1-800-365-1405.

Mutual of Omaha and its affiliates are an Equal Opportunity /Affirmative Action Employer, Minorities/Female/Disabled/Veteran

To All Recruitment Agencies: We do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.