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TEKsystems Help Desk Analyst in Chandler, Arizona

Description:

Chandler Client is looking to bring on a Level 1 Help Desk Analyst to focus on first call resolution. The ideal candidate will have outstanding customer service, excellent troubleshooting skills and be extremely reliable. They are ideally looking for someone who comes from a call center or help desk environment and has experience working in a Windows environment. This candidate will take level 1 calls (password resets, etc.) and escalate calls to the appropriate teams as needed.

Skills:

Help desk, Service desk, Support, Windows, Customer service, Troubleshooting, Phone support, ServiceNow, Active directory, Windows 10

Top Skills Details:

  1. Experience in help desk or call center environment

  2. Experience supporting Windows based operating systems (they are on Win10)

  3. Experience with an ITSM tool (they use ServiceNow)

Additional Skills & Qualifications:

  • Familiarity supporting mobile devices (iOS and Android)

  • Experience with O365 and Active Directory Account Management

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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