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Synacy ISP Network Engineer in Cebu City, United States

This job advert is placed on behalf of RISE.

The RISE mission is to accelerate internet in the Philippines?we do this by focusing on the overall customer experience as well as the actual internet service we provide to business clients. Transparency and openness are guiding principles of our customer experience.

Currently we are scaling a fast growing ISP, providing Business and Enterprise customers with the fastest, highest availability internet service that is possible. We?re looking for great engineers to join our Network Operations team. Your day to day activities might include tasks like:

  • Managing BGP routing with our customers, peers and transits

  • Provisioning new customers

  • Configuring and deploying new devices

  • Answering customer support enquiries (we don?t have a call centre - our business-only customers talk directly to our engineers)

  • Coding a new management system to improve our day to day operational tasks

  • Fixing network faults as they arise

  • Setting up a virtual server to provide a new service either internally or to our customers

  • This role also participates in an on-call roster and will be required to work some non-standard shifts.

Skills required:

  • Strong oral and written English communication skills, ability to articulate network issues

  • Strong general computer system skills (e.g. web interfaces, command line, linux/bash)

  • Advanced IP routing and switching skills

  • Advanced IP network troubleshooting skills

  • Advanced knowledge of TCP/IP fundamentals and commonly-used network protocols (IPV4/IPv6, OSPF, BGP)

  • Knowledge of network standards and practices

  • Experience in dealing with end users

  • Extensive experience with configuration of equipment from one or more of the following vendors: Cisco/Juniper/Mikrotik/Huawei/Arista

  • Strong knowledge of network troubleshooting tools, and monitoring platforms

  • Maintain a high sense of urgency while staying cool under pressure

Skills preferred:

  • Preferably a candidate should possess a Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent

  • Vendor certifications a plus (JNCIA/JNCIS/CCNA/CCNP etc.)

  • Ability to use a scripting language such as Perl/Python/Ruby/bash/awk/sed/etc. Python preferred.

  • Experience managing linux based applications like BIND, RADIUS, ISC-DHCP, Cacti, Smokeping, Nagios

  • Experience with a server configuration management tool like Chef (preferred), Puppet or Ansible

  • Experience with all, some or any of the following technologies: GPON, MPLS, STP/MSTP, L2VPN, L3VPN, RSVP, PPP, DHCP, BGP, OSPF, IPv6

  • Experience working with a large, operational IP network

  • Experience working in a customer support team or environment


For this listing we would call for applications from:

  • Intermediate engineers with 1-3 years experience who understand some of the above

  • Senior engineers and architects with 3+ years who understand most of the above

Disclaimer: Due to the volume of applications, we might not be able to respond to each applicant individually.

This job is a general application for pooling and has no specific timeline. Kindly refrain from sending follow up emails in light of this.


Synacy/RISE is committed to protecting your personal information. Your information will be collected, used and may be shared by Synacy/RISE with third party service providers to serve lawful purposes, for Synacy/RISE recruitment process, including processing of data by third party when required. Your information shall be held only as long as necessary to achieve the purpose for which it is collected. The use and transfer of your information will be strictly in accordance with the applicable data privacy law and in line with our privacy policy available at Synacy/RISE Privacy Policy. Further, by clicking Apply, you agree and acknowledge that you have read Synacy/RISE?s privacy policy and fully understand your rights to access, correct or withdraw your information anytime.