University of Buffalo - Campus, Dining Three Pillars Catering Sales Manager--$2,500 Sign on Bonus! in Buffalo, New York
Who We Are
Campus Dining and Shops is a multi-unit company that serves the UB community not only through its award-winning dining services, but through the UB Card Office, Campus Catering, Retail and Convenience Stores, Concessions, and Vending. Our primary purpose it to offer a variety of high quality, high value, and innovation dining options designed to fit the varied lifestyles and nutritional needs of the university community. If you are driven and enjoy the thrill of a fast paced environment where no two days will be the same - share our mission and grow with us.
Responsible for managing sales inquiries, billing, event planning and customer service for the catering and concessions department.
Expected Hours of Work
This is a Full-Time position in which days and hours of work vary. The schedule is based on the customers’ needs which can be 24 hours a day, 365 days a year. Shifts include weekends, evenings, and night hours. The position requires a minimum of 47.5 hours per week, will include longer shifts and more hours during peak busy periods throughout the course of the year, and scheduled shifts can vary in length
· Responsible for taking all catering orders and delivery orders, billing each order, preparation of delivery order sheets for distribution, BEO’s.
· Establishes and maintains pricing and portion standards. Assists with menu development and cost comparison for menus, establishing menu pricing.
· Establishes relationships with prospective and current clients. Proactively manages relationships with clients, thru consistent face to face meetings and virtual platforms
· Updates event orders and maintain constant contact with clients.
· Manages wedding sales and planning process and is the onsite contact for wedding clients on the day of event.
· Effectively communicates clients’ needs with catering staff to best execute events and meet guest expectations.
· Completes diagrams for best execution of event.
· Performs event follow up activities with guests to ensure total satisfaction with food and service, and communicates any issues with General Manager of Catering.
· Responsible for ordering and communicating rental needs. Establishes pricing and contracts as needed with rental companies.
· Initiates and supports marketing initiatives.
· Builds and maintains community relationships by participating as an active member in appropriate networking organizations.
· Makes independent decisions to meet customer’s needs.
· Proficient in all hourly positions with the ability to jump in and assist where needed.
· Establishes and adheres to timeline to conduct events efficiently.
· Manages events and parties
· Participates in subordinate coaching, counseling and disciplinary procedures.
· Responsible for training staff on standards and procedure.
· Other duties assigned by the General Manager of Catering
· Hands on management is required
· Communicate with back of house daily
· Executes events in catering, concessions, and any other special events, as needed, ensuring excellence in food and guest service
· Processes BEO’s and prepares them for billing by the Accounting department.
· Completes P&L template appropriately on a weekly basis.
· Completes cost comparisons to assist with establishing menu pricing
Job duties and assignments may vary due to needs of business. This includes being assigned to a different operation when business requires it.
Education and Training
Associate’s Degree or higher in food service or related field preferred.
· Minimum 2 years supervisory experience in a high volume catering, restaurant, or hotel operation.
· Ability to multi task effectively.
· Exemplary customer service skills.
· Ability to deal with emergency situations and customer complaints.
· Exceptional organizational, interpersonal, and communication skills.
· Good computer skills, including Microsoft Word, Excel and Vendor Purchasing/Inventory Programs.
· Valid driver’s license and ability to drive a commercial truck.
· Must be able to work a minimum of 50 hours per week, a flexible schedule, including weekends, nights, holidays, etc.
· The work environment can be loud and busy. There is exposure to kitchen hazards such as hot surfaces and liquids, sharp knives, and slippery falls.
· The position operates in a kitchen environment where the employee is frequently exposed to heat, steam, fire, and noise.
· Long, irregular working hours.
· Exposure to extreme temperatures in coolers and freezers.
Physical and Mental Demands
· The position is very active and the employee must be able to stand and walk for a minimum of 8 hours.
· The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl.
· While performing the duties of the job, the employee is regularly required to talk and hear.
· The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.
· The employee must have the ability to use hands to finger, manipulate fingers; and reach with hands and arms, to stir, measure, pour, cut, chop, dice, and decorate, etc…
· The position requires working taste buds, ability to smell, feel with fingers and visually inspect, include close and distance vision.
· The employee must frequently lift and or move up to 25 lbs. and occasionally lift and or move up to 50 lbs.
· Valid driver’s license and clean driving record required.
· Ability to demonstrate safe driving practices.
· The selected candidate will be required to complete and pass a background check including criminal history and motor vehicle verification.
Must have or be willing to obtain a Department of Transportation certification to operate catering truck.
May need to travel across UB campuses and may need to attend conferences, special events.
At Campus Dining and Shops, we offer benefits that cover your health, well-being, and future.
Set schedules to support a work life balance
Comprehensive training program
Paid time off
Opportunity for Advancement
Health Benefits including: Quality affordable health care, HRA for eligible medical expenses, and Vision Coverage
403 (b) retirement program with company match
Daily Meal Allowance
Campus Dining and Shops is committed to ensuring equal employment opportunities without regard to an individual's race, color, national origin, sex, religion, age, disability, gender, pregnancy, gender identity, gender expression, sexual orientation, predisposing genetic characteristics, marital status, familial status, veteran status, military status, domestic violence victim status, or criminal conviction status. Employees, students, applicants or other members of the University community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely based upon a protected characteristic. Campus Dining and Shops policy is in accordance with federal and state laws and regulations prohibiting discrimination and harassment. These laws include the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act of 1973, Title IX of the Education Amendments of 1972, Title VII of the Civil Rights Act of 1964 as Amended by the Equal Employment Opportunity Act of 1972, and the New York State Human Rights Law. These laws prohibit discrimination and harassment, including sexual harassment and sexual violence.