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J&J Family of Companies Customer Service Specialist (Portuguese) in Bogota, Colombia

Customer Service Specialist (Portuguese) - 2206092155W

Description

At Johnson & Johnson Medical Devices Companies, we are using our breath, scale and experience to reimagine the way healthcare is delivered and to help people live longer, healthier lives.

We are in this for life . We are changing the trajectory of human health, YOU CAN TOO. Please visit https://www.jnjmedicaldevices.com/es-419 for more information.

Johnson & Johnson announced plans to separate our Consumer Health business to create a new publicly traded company. The process of the planned separation is anticipated to be completed within 24 months, and it will be subject to legal requirements including consultation with works councils and other employee representative bodies, if required, and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of a new entity within New Consumer Health and your employment would be governed by New Consumer Health’s employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by New Consumer Health at an appropriate time and subject to any necessary consultation processes.

We are hiring the best talent for Customer Service Specialist to be located in Bogota.

Purpose

The Customer Service Specialist is a point of contact for internal J&J functions and external parties to engage the Deliver and Customer Service organization. The Specialist provides direct support to customers and facilitates transactional activities. Individuals in this role are expected to demonstrate basic understanding of J&J customer service processes, products, and their interrelationship. The CS Specialist is expected to navigate key relationships and collaborate as needed across functions to resolve customer issues. The CS Jr. Specialist reports directly to a Customer Service Supervisor, and escalates issues as needed.

Johnson & Johnson announced plans to separate our Consumer Health business to create a new publicly traded company. The process of the planned separation is anticipated to be completed within 24 months, and it will be subject to legal requirements including consultation with works councils and other employee representative bodies, if required, and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of a new entity within New Consumer Health and your employment would be governed by New Consumer Health’s employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by New Consumer Health at an appropriate time and subject to any necessary consultation processes.

Key Responsibilities

Responsible for order management activities including:

  • Scheduling deliveries and appointments

  • Processing orders

  • Order tracking and support customer inquiries for new and existing orders

Responsible for invoice management activities including:

  • Invoicing customer sales orders

  • Facilitating invoice corrections

  • Liaising with Finance and other parties for credit and debit processing, and special invoicing requirements

Solve issues related to: Orders, Claims management, Returns management, Recall management

  • Interact with other areas to escalate and find solutions

  • Contact customer with the final solution

Propose and participate on process improvement activities.

Qualifications

Education: Minimum of a High School, Diploma/ Bachelos degree Desirable

EXPERIENCE AND SKILLS:

REQUIRED:

  • Basic computer knowledge is required.

  • Proficient in these 2 languages: Spanish (advanced required), Portuguese (advanced required)

PREFERRED:

  • Technical skills: MS Office, SAP, CIC

  • Office skills: Standard office telephone, Email, Outlook

  • Professional skills: Perform efficiently and effectively. Deal with multi-source of information. Demonstrate proficiency in written and oral communications

  • Proficient in English

Primary Location Latin America-Colombia-Distrito Capital de Bogotá-Bogotá

Organization Johnson & Johnson de Colombia S.A. (7755)

Job Function Customer Service

Req ID: 2206092155W

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