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BT Lead Citrix Engineer in Birmingham, United Kingdom

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

About this role

The Lead Citrix Engineer is a technical expert who owns the support of our enterprise wide Citrix platforms. We have 14 Citrix environments hosted across 2000 virtual and physical servers. These platforms are critical to our business, allowing our employees and third parties to gain secure access to our backend platforms and business critical applications.

An essential part of the role is to work closely with the Digital Workplace Delivery Team, Citrix Platform Principal Architect and the Citrix Technical Team Manager. Ensuring we have a robust support wrap, and acceptance into service for all new products and services. Continual Service Improvement is also paramount.

You'll have the following responsibilities

  • Support : Support lead responsibility for operational in-life support of our Citrix platforms. Ensuring operational procedures are maintained and followed as appropriate. Drive reduction of service outages and IT system incidents through strategy and design, reducing costs caused by service issues.

  • Improve : Use performance monitoring, root cause analysis, post implementation reviews and knowledge of best practice to recommend improvements to the Infrastructure environment in line with Technology and Dynamic IT drive for service excellence. Collaborate with Digital Workplace, Service Desk and Operational leads to continually improve the quality of service monitoring and our ability to prevent service affecting issues.

  • Deliver : Leading and contributing to large scale delivery projects to maintain, enhance and transform the Citrix platforms. Focus being on resilience and performance for our users.

  • Learn : Subject Matter Expert for technical area, covering focus area and beyond, optimising and maintaining the service platforms.

  • Share : Champion knowledge sharing, with “give-back” to colleagues and to the BT wide professional community. Collaborate with Digital Workplace, Service Desk and Delivery/Operational leads to produce documentation and presentations that empower us as a team.

You'll have the following skills & experience

Specialist technical expertise required in at least 2 of the following:

  • Citrix Gateway (Netscaler). Design, Deliver & Operate

  • Citrix virtual Apps & Desktop (On Prem). Design, Deliver & Maintain

  • Citrix Virtual Apps & Desktop Service (Citrix Cloud). Design, Deliver & Maintain

It would be desirable for the role holder to have experience of some of the following:

  • Continuous Improvement.

  • Incident, Problem & Change Management. (ITIL)

  • Networking, Firewalls & Connectivity Principles

  • Server and Storage Solutions.

  • Stakeholder management.

  • Microsoft Application Virtualisation version 4 and 5 and sequencing.

  • Scripting & Automation e.g. Powershell.

  • Active Directory & Group Policies

  • Citrix Profile Management


  • 10% bonus.

  • Pension scheme: up to 10% contribution.

  • Shares Plan.

  • Free broadband and BT Sports, and other discounted products.

  • Flexible benefits: healthcare, childcare vouchers, gym membership, etc.

  • LinkedIn Learning: access to more than 16,000 online courses

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT (

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!

Job: Design and delivery

Title: Lead Citrix Engineer

Location: GBR %26 Ireland-GBR-West Midlands-Birmingham

Requisition ID: 156138