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New York Life Insurance Company Customer Service Representative - Part time (27.5hours) in Bethlehem, Pennsylvania

When you join New York Life, you’re joining a company that values development, career growth, collaboration, innovation, and diversity & inclusion. We want employees to feel proud about being part of a company that is committed to doing the right thing. Through various resources and programs, you can grow your career while developing personally and professionally.

GBS2021

The Customer Service Representative Sr. Assoc. role provides support to the Service Representative, Account Managers, Account Management, and National Account Teams. They are responsible for complex administrative tasks on new business cases in all segments (Middle Market, National and Select books of business).

  • Responsible for creating new client records in 1View

  • Responsible to load new clients to VISTA

  • Middle Market and National – full support

  • Select is review NBS submissions only and add assignment email

  • Responsible for creating new client folder on assigned server

  • Responsible for tracking new client data for metric reporting

  • Responsible for gathering and posting documents for onboarding and inforce clients

  • Responsible for creating Administration Directory for clients

  • Gather data

  • Enter into in-house WORD document

  • Produce documentation to finalize client cancellation process

  • Support the retrieval and retention process for hard copy client files

  • Provide administrative support on various client service related tasks and clean-up projects.

Qualifications:

  • Demonstrate the ability to work with appropriate resources to resolve service issues.

  • Possess knowledge of products and services and an understanding of clients in the book of business.

  • Develop and maintain effective business partnerships to ensure tasks/requests are actively managed; communicate clearly, accurately and effectively with all business partners

  • Participate in regularly scheduled feedback and information exchange sessions with key business partners

  • Training and mentoring of less experienced team members

  • Identify process improvements and participate in cross functional projects

  • Ability to multi-task and set priorities to achieve goals

  • Proficient in tools and systems required for the role (Microsoft Suite a must have)

  • Ability to accept tasks and see them through to completion

  • High School Diploma or equivalent

The scheduled hours for this role would be M-F ( 7.5 hours on Monday, 5 hours Tue-Fri)

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by ourFoundation (https://www.newyorklife.com/foundation) .We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visitLinkedIn (https://www.linkedin.com/company/newyorklife/) , ourNewsroom (https://www.newyorklife.com/newsroom/) and theCareers (https://www.newyorklife.com/about/careers/) page of www.NewYorkLife.com .

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