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Dell Principal Engineer, Service Delivery in Bengaluru, India

Job Title: Principal Engineer, Service Delivery

Work Location: Bangalore

Company Description :

Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

Why Work For Us:

Dell is primed to recruit the best and brightest candidates from all across the globe. We take pride in fostering a winning, innovative, inclusive employee culture. We also take calculated risks and we celebrate big victories when they pay off.

Our Employee Value Proposition:

Our Culture Code unites us and makes us a great family of companies and a great place to work. It’s how we run the business, go to market, work together and provide inspirational leadership. Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.

About Business Unit:

Our established global scale drives consistent deployments to help you drive greater business results, around the clock and around the globe. From simple hardware installations to the most complex hardware and software integration, we take the guess work and risk out of deploying the new technology you need to transform IT and business.

Key Responsibilities:

  • Experience Required 10 to 15 Years.

  • Provides custom integration implementation support on EMC products involving software, at the customer site, including pre-site inspection, initial installation, implementation, customization, integration and outline orientation for the customer. Works closely with EMC Sales, Customer

  • Service, Project Managers and other TS personnel, Corporate Technical Support and the customer to ensure a smooth implementation and transition from start-up to integration/production mode. Capable of working with minimal supervision. Considered an expert in the implementation and use of EMC software and hardware products. Knowledgeable of industry best practices in the implementation of complex storage environments. Demonstrates strong interpersonal skills with EMC Sales, TS and external customers. Job requires communicating with global and local stakeholders within and outside EMC remotely.

Essential Requirements:

  • Knowledge on DELL EMC products & technologies like Symmetrix/DMX, VMAX/VMAX3, VNX/Unity, XTREMEIO, ISILON, Recoverpoint etc.

  • Implementation skills on SAN, NAS, CISCO/Brocade SAN Fabrics implementation, ISL, Port Channeling/trucking and zoning.

  • Knowledge and working experience of implementing and designing of Data Migration within DELL EMC and Non DELL EMC Storage hardware.

  • Knowledge and working experience on DELL EMC Software’s like SAN copy, Open replicator, PPME, SRDF, Solutions Enabler, Time Finder, Recoverpoint, PowerPath.

  • Strong knowledge on operating systems like UNIX and Windows and awareness on Virtualization and VMware.

  • An implementation skill on DELL EMC, Non DELL EMC products is a must.

  • Specialist Certification in any of DELL EMC products, ITIL is an added advantage.

  • Integrating different applications like Oracle, Sql, Sybase, SAP etc. into storage is an added plus.

  • Experience on virtualizing storage array environment & data mobility using VPLEX is added plus.

  • Strong communication skills and exposure to international customers and ability to demonstrate Sense of urgency regarding customer reported issues

Desirable Requirements:

  • Customer Service skill.

  • Strong technical aptitude.

  • Analytical ability.

  • Problem solving skills.

  • Ability to multi-task.

  • Ability to influence others to achieve results.

  • Organizational skills.


We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

Apply now!

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .