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Leidos Junior ServiceNow Administrator in Baltimore, Maryland


Job Description:

The Government Health and Safety Solutions Operation has an opening for a Junior ServiceNow Administrator to support a large healthcare contract in Baltimore.

Primary Responsibilities

Under the direction of the Development and Engineering Lead, Product Manager, Program Manager , Deputy Program Manager and SNOW Development team lead, you will be responsible, to include, but not limited to:

  • Configure out of the box workflows and create/maintain custom workflows.

  • Hands-on implementation and support experience with ServiceNow ITSM application suite.

  • Hands-on experience working with implementing and supporting the following ServiceNow platform features/functions including CMDB, Asset, Service Catalog, Workflows, Knowledge and Change.

  • Integrate ServiceNow applications with 3rd party partners to support the data migration.

  • Perform data load, mapping, and transforming, Dashboards, Access Controls, Database Views, User interfaces (forms and navigation), Scheduled jobs/reports.

  • Troubleshoot and resolve problems.

  • Manage User/group including the data loads.

  • Responsible for the design and build of ServiceNow Applications and integration to other applications and platforms; including architecture, languages, best practices and methodologies in an Agile Scrum environment.

  • Provide strong development and project on-track and on-task and collaborate on an ongoing project in both new and enhancements development between engineers, developers, analyst and other team members.

  • Follow, maintain and apply documentation best practice policies, procedures and process throughout ServiceNow development.

  • Work closely with business and IT teams to gather input to support ongoing business needs for Service Now configuration, implementation and support.

  • Review and apply requirements from external and internal team and align into ServiceNow development.

  • Developing user friendly catalog items with experience writing workflows.

  • Utilizes available programming methodologies and languages and adhere to coding standards, procedures and techniques while contributing to the technical code documentation.

  • Support platform upgrades as needed.

  • Design and implement solutions following established Configuration Management policies and standards.

  • Integrate data from multiple data sources into a unified CMDB, ensuring data quality and integrity are maintained.

Basic Qualifications

  • Bachelor’s Degree with 2-4 years of relevant experience or Master’s with 1-3 years of prior relevant experience. Additional years of work experience in lieu of degree is acceptable.

  • At least 2 years of experience with ServiceNow administration.

  • Certified System Administrator (CSA) including delta release certification through the current release.

  • Experience with ServiceNow upgrades.

  • Assist establishing coding standards to help with consistency.

  • Strong analytical, problem-solving and decision making capabilities.

  • ServiceNow Partner accreditations and/or micro certifications.

  • ITIL v3 Foundations Certification a plus.

  • Certified ServiceNow Developer is a plus.

  • Ability to be a self-starter, pay strict attention to detail, and multitask across multiple projects and clients in a fast-paced, team-based environment.

  • Experience or familiarity with agile development and testing methodology.

All candidates supporting the CMS programs must have lived in the United States at least three (3) out of the last five (5) years prior in order to be considered

External Referral Bonus:Eligible

External Referral Bonus $:2000

Potential for Telework:Yes, 50%

Clearance Level Required:Public Trust

Travel:Yes, 10% of the time

Scheduled Weekly Hours:40


Requisition Category:Professional

Job Family:Software Development

Pay Range: REQNUMBER: R-00061545

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.