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Enquero Inc Sr. Product Manager in Austin, Texas

We are the Gen-Next technology solution provider, solving complex business problems. We assist our happy customers across all spectrum to reimagine their business processes and navigate their digital journey. Our out-of-the-box solutions continue to bridge the gap between ideas and reality, delivering impact through connected data, architecture and experience.

WE ARE ENQUERO - DIGITALLY TRANSFORMING businesses since 2014!

Excellence with Enquero

We are a vibrant and a ridiculously norm-challenging bunch with increasingly diverse teams across the globe. Our open culture enables easy ideation, innovation and delivery. Our voracious appetite for knowledge makes growth organic to us.

If you have a passion for problem solving and quirkiness doesn’t scare you, come be a part of our rapidly growing company. Oh! we do have a life outside work as well.

As a Scrum Master/Project Manager in Enquero’s Transformation Plus unit, you will be expected to oversee all aspects of projects and will be leading a fast-paced team to deliver industry contextual technology solutions for our Fortune 500 customers as per the customer requirements. As a successful candidate, you will leverage your formal education in the relevant field and your professional experience to apply professional concepts to work on targeted problems and tasks and work directly with client. You will follow standard practices and procedures applicable in your area of work to complete your task/deliverable with high quality under limited supervision.

Your demonstrated ability to consistently achieve this while continuing to improve your knowledge and skills will define success for your role. You will exercise independent judgement within defined policies and procedures to determine appropriate action as well as lead a small team to an outcome while being a role model for your team.

  • Facilitates daily stand-up, iteration planning, sprint review, and iteration retrospective.

  • Drive team iteration execution, communicates with management and stakeholders, protects the team from uncontrolled injection of work (changes are evaluated/intentional)

  • Manage the engineering development projects and facilitates sprint releases.

  • Create or analyze business requirements documents and project timelines.

  • Guides team in time estimating practices and facilitates team estimates.

  • Manage project conflicts, challenges and dynamic business requirements to keep operations running at a high performance

  • Able to do postmortem and root cause analysis to help teams continuously improve their practices to ensure maximum productivity

  • Leads team effort in relentless improvement, define and implement improvement stories to increase the velocity and quality of the program

  • Implement and support principles, rules and processes

  • Proactively identify and eliminate impediments and facilitate flow

  • Maintain team data in project management software (i.e. JIRA, Manuscript, etc.) to support estimates and execution

  • Presents high level project readouts for status reporting

  • Supports product owner(s)with intra-team dynamics with respect to priorities and scope

  • Set deadlines, assign responsibilities and monitor and summarize progress of project. Prepare weekly status reports.

  • Contributing to your BU/Practice by

  • Documenting your learnings from the current work and engaging in the external tech community by writing blogs, contributing in Github, Stack overflow, meet-ups/conferences etc.

  • Keep updated on the latest technologies with technology trainings and certifications

  • Actively participate in organization level activities and events related to learning, formal training, interviewing, special projects etc

REQUIRED

  • 7+ years of product management and business analysis experience in crafting and deploying customer care and technical support platforms (Custom or SaaS)

  • Proficiency with end to end product delivery, roadmap definition, feature delivery and tradeoffs for your product.

  • Ability to define requirements, success metrics and associated use cases, reimagining customer support experiences and identifying customer and/or user pain points.

  • Excellent analytical, problem-solving and operational skills to evolve the product strategy based on research, data and industry trends.

  • Strong verbal and written communication skills adjusted for different audiences, from engineers to executives.

  • Effective listening skills to discern impactful technical requirements from business planning sessions.

  • An ability to mediate and make pragmatic compromises especially in light of multiple stakeholders competing for resources in order to meet their business timelines

  • Attention to detail: successful history of closing loops and delighting customers

  • Have a clear understanding of business and development process (Agile preferably)

  • Proven ability to design and deliver a successful Customer Support (or equivalent) platform and experience roadmap

  • Experience with customer usability (UX & UI) and hypothesis driven experimentation

  • High energy, results-oriented self-starter with a positive mindset and with a "can do" attitude. Must be persistent, ambitious, curious and creative with a track record of focusing on high impact and strategic initiatives through to execution without direct authority

PREFERRED

  • Strong technical skills, technical degree or background

  • History leading and transforming customer service and support platforms delivering on I2R capabilities

  • Knowledge of Jira, Confluence, and other related product suites

This job description is intended to describe the general nature of the work performed by employees in this job. It is not an exhaustive list of all the job's responsibilities. At Enquero, all of our jobs include broad responsibilities for continually improving the processes we use to develop our products.

Enquero is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Job ID: 2021-2332

External Company Name: Enquero Inc

External Company URL: enquero.com

Street: 303 Colorado St,

Telecommute: Yes

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