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UnitedHealth Group Field Based Community Health Worker - Multiple Locations in Augusta, Georgia

Energize your career with one of Healthcare’s fastest growing companies.

You dream of a great career with a great company – where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.

This opportunity is with one of our most exciting business areas: Optum – a growing part of our family of companies that make UnitedHealth Group a Fortune 10 leader.

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

As a Field Based Community Health Worker (CHW), you will act in a liaison role with Medicaid members to ensure appropriate care is accessed as well as to provide home and social assessments and member education. CHW’s work in a team-based structure and spend the majority of their time in the community engaging directly with members. Interesting in learning to work with medically complex patients who may be experiencing significant addiction and/or behavioral health conditions is important for this role.

The CHW provides assessments of social and functional health issues affecting chronically ill and high-risk patients in a variety of environments, primarily the home setting. The CHW works in collaboration with a multidisciplinary team to identify and access services to close care gaps and improve quality of life of OAH members. They help to manage health problems by coordinating health care services for these members in accordance with State and Federal rules and regulations. This includes (but is not limited to) assessment, development and implementation of plan of care. Ongoing care and management of members is conducted in collaboration with other care team members and includes scheduling of follow up clinician visits with member agreement.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (8am - 5pm). It may be necessary, given the business need, to work occasional overtime. This position is a field-based position with a home-based office. You will work from home when not in the field.

Primary Responsibilities:

  • Locate, outreach and engage members within the community that clinicians and care navigators have not been able to reach; create a positive experience and relationship with the member

  • Assesses functional and social needs of members and collaborates to develop and implement solutions with the frequency established in the model of care

  • Establish goals and a plan of care to meet identified functional and social needs

  • Begin implementation of care plan

  • Work collaboratively the multidisciplinary team to engage resources and strategies to address medical, functional, and social barriers to care

  • Works closely with clinicians to help bridge the gap for these previously un-engaged members and members with whom contact was lost

  • Identify, refer, and coordinate available community resources to address non-medical needs and ensure patient access to services

  • Completely and accurately document in patient’s electronic medical record

  • Provide patients and family members with education regarding the need for follow up as appropriate during each patient visit

  • Actively participate in organizational quality initiatives

  • Participate in collaborative multidisciplinary team meetings to optimize clinical integration, efficiency, and effectiveness of care delivery (e.g. Pod calls)

  • Demonstrate a commitment to the mission, core values and goals of UnitedHealthcare and its healthcare delivery including the ability to integrate values of compassion, integrity, performance, innovation and relationships in the care provided to our members

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED (or higher)

  • Must have resided within the community for 2+ years

  • Access to reliable transportation that will enable you to travel to client and / or patient sites within a designated area

  • Ability to travel up to 75% of the time for field based work

  • Schedule is Monday - Friday, 8:00am to 5:00pm with flexibility to adjust schedule based on member's needs

  • Must be within 30 minutes from Augusta GA, Savannah GA, or Albany GA.

  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy

  • Ability to keep all company sensitive documents secure (if applicable)

  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Preferred Qualifications:

  • 3+ years of experience in working with at risk populations

  • Field based experience

  • Licensed Practical Nurse (LPN), Certified Nursing Assistant / Home Health Aide, or Medical Assistant

  • Bilingual fluency in Spanish and English

  • CHW Certification

  • Experience working in managed care

  • Knowledge of Medicare/Medicaid population

Soft Skills:

  • Knowledge of culture and values of community

  • Familiarity with the resources available in the community

  • Ability to work with diverse care teams

  • Exhibit independent clinical judgment, but the ability to consult and engage with other team members for improved patient outcomes.

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: hiring immediately, #RPO

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