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Delta Air Lines, Inc. Specialist, Reservations Technology and Innovation in ATLANTA, Georgia

Specialist, Reservations Technology and Innovation

United States, Georgia, Atlanta

Reservations & Cust. Care

14-Sep-2021

Ref #: 9376

How you'll help us Keep Climbing (overview & key responsibilities)

Technology and Innovation is seeking a Specialist to lead product development for a new custom platform, OmniPro.

The primary function is to leverage data, specialist’s feedback and corporate initiatives to prioritize, create and implement new products and features that drive revenue, personalized customer experiences and allow seamless servicing of customers across all inbound channels.

Success in this role would be measured by specialist satisfaction with the OmniPro application, ensuring specialists are adequately prepared for changes and minimal effort for specialists to complete critical tasks.

  • Under broad direction, uses and applies business knowledge, experience and sound judgment to work activities and projects

  • Sphere of influence is divisional, cross-divisional/corporate level or in area of specialization

  • Possesses advanced knowledge of core Delta and industry business principles and uphold Rules of the Road standards

  • Identifies and communicates opportunities to increase revenues, increase customer satisfaction, employee satisfaction and operational efficiency

  • Ability to analyze and summarize data across area of responsibility and draw actionable conclusions/insights

  • Leads preparation of internal communications to include ad hoc reports, executive summaries and formal presentations

  • Serve as primary liaison between divisions and working closely with other teams across core pillars of the organization including Alliances, Digital, Information Technology, Revenue Management, Sales and Reservations Strategy, Change Management, and Execution

  • Ongoing field engagement to gather customer and specialists feedback to drive continuous improvement

  • Responsible for complying with a safety conscious environment

  • Manages multiple complex programs or projects simultaneously, including development and implementation of strategies and business readiness

  • Identify opportunities to improve business processes and make recommendations on action plans

What you need to succeed (minimum qualifications)

  • Bachelor’s degree in business or other analytical discipline required

  • 2 – 3 years of relevant analytical work experience required

  • Demonstrated leadership traits

  • Demonstrates higher level of resourcefulness and efficient manipulation of large amounts of data or information

  • Verbally presents ideas articulately and persuasively; demonstrates logical thinking when responding to questions or providing alternative solutions

  • Ability to develop presentations that include visuals that advance the story, and exhibit eloquent writing

  • Analytics display creative and robust thinking; including impacts to broader commercial organization with succinct, clear and actionable story

  • Connects a business issue with the appropriate data sources that can be utilized to evaluate the issue

  • Considers the audience, and prepares and modifies story to accommodate

  • Ability to manage complex projects successfully

  • Demonstrates deep understanding of the customer experience across the entire travel ribbon

  • Ability to lead and influence others responsible for deliverables, including stakeholders from other departments

  • Demonstrates the skill to diagnose causes and the solution to business problems

  • High degree of verbal skills to facilitate, build trust and influence outcomes

  • Must be performing satisfactorily in present position

  • Embraces diverse people, thinking and styles

  • Consistently makes safety and security, of self and others, the priority

  • Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.

What will give you a competitive edge (preferred qualifications)

  • Master’s degree in business or other analytical discipline preferred

  • Agile Product Management training and experience preferred

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here

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