BCD Travel Manager Performance Management Siemens Global in Atlanta, Georgia
Do you want to work in a fast-paced and exciting environment, where no two days are the same? You will be a member of a motivated, multinational team that constantly need to adjust to changes and market developments. If you are up for a challenge in a complex yet fun environment, please read more about the role below and apply.
Manager Performance Management Siemens Global
Fulltime, homebased in US or Canada
As a member of the Performance Management Siemens Global team, you are responsible for the requirements, adjustments, maintenance, and future deployment of the Siemens Operations teams. The scope offers a lot of variation and areas like operational processes, client requirements, technology changes, new service models, agent knowledge development, cost reduction initiatives, operational data gathering and usage, internal communication, operational audits and many more.
The geographical scope includes Siemens agents globally (Global Access, in-country or regional hubs).
This role includes business requirements assessment, identification of best practice, definition, documentation of requirements, change management, implementation and testing, sharing relevant information that will need to be addressed during training.
A snapshot of this opportunity
Analyze business issues, document business requirements, prepare business cases and provide recommendation
Identify, document, and establish best practice solutions
Digital workspace coordination, identify elements that require improvement, develop policies and guidelines
Identify the right digital workspace topology For SIEMENS Global
Prepare risk assessments, establishing contingency plans for risk areas
Monitor and track the status of each initiative, engage appropriate local resources, and escalate as needed to ensure initiative success
First point of contact for the Siemens GA Operational teams for all Operational Process issues and questions
Ensure appropriate requirement documentation delivered and reviewed by relevant stakeholder teams
Ensure appropriate technical feasibility and compliance documentation delivered by stakeholder teams
How you can set yourself apart
Process management or implementation management experience
Subject matter expert in Agency Operations, or Automation/Technology
Excellent oral and written commercial English communication skills
Ability to manage multiple tasks simultaneously
Excellent presentation and interpersonal skills, with the ability to lead a team of non-direct reports
Excellent organization skills with demonstrated follow-through on goals, plans and projects
Able to apply technology as an enabler to process improvement
Capable of problem solving - anticipating, analyzing, and resolving issues at both a strategic and functional level
Integrity, objectivity and independence, and strong attention to detail
What we offer you
At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.
BCD Travel helps companies make the most of what they spend on travel. We give travelers innovative tools that keep them safe and productive and help them make good choices on the road. We partner with travel and procurement leaders to simplify the complexities of business travel, drive savings and satisfaction, and move whole companies toward their goals. In short, we help our clients travel smart and achieve more. We make this happen in 109 countries with a global client retention rate of 98%, the highest in the industry. For more information, visit www.bcdtravel.com .
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BCD Travel is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age and veteran status. BCD Travel complies with applicable laws in the countries in which we operate. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at email@example.com.