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AdventHealth Patient Financial Counselor AdventHealth in Ashville, North Carolina


Patient Financial Counselor AdventHealth Hendersonville

Location Address: 54 Brownsberger Circle, Fletcher, NC 28732

Top Reasons To Work At AdventHealth Hendersonville

Community Involvement

Located in the beautiful mountains of Western North Carolina

Great Benefits

Co-workers that feel like family

Faith Based

Work Hours/Shift:

Full Time

You Will Be Responsible For:

  • The financial counselor responds to all patient inquires received via walk-in visit, including Process payment and add insurance information to Cerner and initiate claims process
  • The financial counselor reviews census activity reports from prior day
  • Check self-pay patients in account history/notes for possible Medicaid or other insurance information and verify coverage if located. Also verify whether local translator is involved with patient
  • Check for availability of Cobra coverage
  • Check Medicare IP/Obs accounts for LTR & coinsurance days, as well as possible HMO coverage or Hospice involvement
  • Refer accounts to eligibility vendor
  • Notify case management of any changes to information from time of original paperwork
  • The financial counselor processes financial assistance applications received at the hospital and sends to CBO for final disposition
  • ER short forms noted on account, then filed/scanned according to CBO instructions
  • The financial counselor will process upfront applications for extended pay program, including credit scoring and review of payment history on prior accounts with the program.
  • The financial counselor will work registration CFUM for updates (*R) and assist with CCT updates
  • Notifies manager of recurring errors and assists with education as needed
  • The financial counselor enters newborn Medicaid information on the web portal.
  • The financial counselor processes deposits for upfront collections & walk-in payments.
  • Rekeys or rescans returned checks as needed
  • The financial counselor assists Patient Access Manager with other duties as requested.


What You Will Need:

  • High school diploma or equivalent.
  • Knowledge of medical terminology and billing requirements for 3rdparty payors.
  • 1-year prior healthcare billing or follow-up experience preferred.

Job Summary:

The PFS financial counselor is responsible for assisting walk-in patients with questions or payments. The counselor will assist the Patient Access Manager as liaison to the central billing office, maintaining communication and information flow between the CBO and the hospital. The financial counselor performs all activities in compliance with applicable state, federal, or regulatory guidelines.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Patient Financial Services

Organization: AdventHealth Gordon and Murray

Schedule: Full-time

Shift: 1 - Day

Travel: No

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.