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Sodexo General Manager 3 - Food in ALLENTOWN, Pennsylvania

Unit Description

The General Manager 3, Regional Operations Support (ROSI) has overall responsibility, or a portion of an on-sight operations area (ie Food, ES, Clinical, Culinary, Facilities, CTM) as assigned by the Client executive. In this role, the ROSI has direct accountability for executing Sodexo systems, programs, resources, tools, and talent management that drives operational excellence and our service commitments that are: Predictable, Reliable, and Repeatable.

Please Note

This is a temporary position offering full benefits, position length will be 6-12 months.

Primary Responsibilities:

Client / Customer Service - 20%

  • Navigates the client organization through effective communication while influencing and persuading at multiple levels. Seeks to collaborate for win-win outcomes.

  • Effectively partners with client and Sodexo stakeholders to drive successful outcomes.

  • Complies with all client policies and procedures.

Operational Excellence - 20%

  • Owns, drives, and measures operational excellence outcomes of Sodexo and client.

  • Effectively deploys, embeds and ensures Sodexo standardized processes are in place.

  • Creates a continuous quality improvement culture that drives operational efficiencies.

  • Drives change and creates a culture where change is embraced and operationalized.

  • Brings innovation to client organization through deployment of Sodexo programs and brand.

  • Utilizes data driven decision making processes around operational expenses and performance outcomes to drive continuous improvement and celebrate successes.

Analysis & Decision Making - 20%

  • Utilizes tools within Sodexo Healthcare to drive and manage middle of the page (Labor Expense, Raw Materials) to deliver positive outcomes.

  • Accountable for effective utilization of labor resources.

  • Analyses data such as labor and turnover reports, etc. to engage in data driven decision making around talent.

  • Brings insightful analysis to issues using data, logic, benchmarking, and leading practices in decision making to determine best solutions for the business.

  • Effective risk management by ensuring consistent regulatory and legal compliance.

  • Compliance with supply chain management requirements.

  • Knows, understands and effectively manages comprehensive unit finances including both Sodexo and Client budgets.

  • Set operational goals with key metrics and ensures quick analysis of variances to ensure a prompt resolution and mitigate adverse impact on our clients or our performance.

  • Delivers predictable top and bottom-line results at the site, relentless focus on driving efficiency, and makes difficult decisions.

  • Effectively delegates operational responsibilities to appropriate individuals / positions.

Safety - 20%

  • Ensures that individuals performing service-related tasks have the competence to do so without putting the health and safety of themselves or others at risk.

  • Behaviors include: Working as a team for safety

  • Communicating Effectively for Safety

  • Managing Safety Risks

  • Optimizing Human and Environmental Factors

  • Recognizing, respond and reporting incidents

  • Adherence to all operational safety practices and protocols

  • Drives a safety culture throughout the team.

Talent - 20%

  • Ability to effectively manage critical aspects of Human Resources (ie. Leadership, People Management, Employee Relations, etc) to support individual and team development and drive operational outcomes.

  • Creates a culture of continuous learning and development for self and those within the unit assigned.

  • Develops rigorous plans to continually enhance employee engagement and recognition

Position Summary

Directs all contract management service operations at a single account/unit. Plans and supervises special functions. Maintains cash control and payroll records. Hires and trains unit personnel. Maintains customer satisfaction and good public relations. Manages through managers and is accountable for the contract. Senior-most person assigned to a one client account

Provides local leadership and strategic direction while developing team for new and emerging business solutions that sustain growth in the day to day operations.

Key Duties

  • Provides team leadership & training

  • Controls unit financials

  • Directs daily food operations for quality & safety standards

  • Supervises day to day activities

  • Delegates authority

  • Assigns & prioritizes activities

  • Monitors operating standards

  • Establishes a safe work environment

  • Support workplace inclusion activities

Qualifications & Requirements

Basic Education Requirement - Bachelor's Degree or equivalent experience

Basic Management Experience - 3 years

Basic Functional Experience - 3 years

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Location US-PA-ALLENTOWN

System ID 732533

Category Food Service

Relocation Type No

Employment Status Temporary - Full-Time

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