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Teleperformance USA Business Solutions Strategist in Albany, New York

Overview:

The Business Solutions Strategist will be a subject matter expert in our fast-paced growing environment, supporting new business by developing innovative solutions. The individual will be teamed with business Development, business Support Teams, Transformation Teams and Operations personnel to help uncover and develop best-in-class solutions to meet our Fortune 500 client needs.

Responsibilities:

  • The Business Solutions Strategist will be a subject matter expert in our fast-paced growing environment, supporting new business capture by developing innovative solutions

  • The individual will be teamed with Business Development, Business Support Teams, Transformation teams and Operations personnel to help uncover and develop best-in-class solutions to meet customer needs

  • Review customer provided information and outside sources to understand potential issues/ problems currently faced and develop approach to solving these problems

  • Stay current on latest technologies and solutions in the BPO and Digital CX/Transformation industry, as well as within our client industries.

  • Responsible for defining and driving the solution direction of prospective business opportunities, developing win themes/strategies, and providing leadership for proposals, client meetings and strategic pursuits

  • Communicate solutions with customers, management, and teaming partners, including presentations, white papers, meetings, and further discussions

Qualifications:

  • Excellent English written and speaking skills

  • Expert in Microsoft Word Skills: Word, PPT, Excel (MS Project preferred)

  • Ability to Lead Cross Functional Teams of Executives

  • Minimum 4 years' experience in BPO industry

  • High Business Acumen

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